Shipping policy
Thank you for choosing Thehikinggear for your hiking gear needs. We are pleased to offer shipping services exclusively within the United States to ensure a seamless delivery experience for our customers.
General Shipping Information
We typically ship products within 1-3 business days from when you place your order.
US, UK: Regular shipping takes $5.99, if customer order over $100, he will get the free shipping.
| Standard Shipping | Delivery Time: 10-15 business days | Orders under $100:$5.99 |
| Free Shipping | Delivery Time: 10-15 business days | Orders Over$100: Free |
How We Ship
We ship via all major carriers, including UPS, FedEx, DHL, and USPS. Falour will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
After the items are processed and leave the warehouse, it usually takes 10-15 business days to reach the destination.
If the order amount is US $ 400 or less, we usually ship it through the USPS logistics provider, and you will receive your products within 10-15 business days from the order date.
If the order amount is US $ 400 or more, we will ship it through express logistics providers such as DHL and UPS, and you will receive your products within 7-10 business days from the order date.
Canceled Orders
Kindly notify our customer service to cancel orders before 07:00 PM (PST) on the same day the order was placed by contacting service@thehikinggear.com. Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
We cannot cancel your order for you if the package is in transit. We recommend that you select Reject when you receive a delivery call for your package. In this way, after we receive the returned package, we will cancel your order within 1–2 working days.
How to track the package?
Once an item has been shipped, you will receive a shipment notification email that includes the tracking number and the carrier. If the item is lost in transit, please contact us: service@thehikinggear.com, we will give you a full refund or reissue the items.
I ordered more than one item, will they all be delivered at the same time?
We will try our best to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product.
SPECIAL NOTE:
Delivery in the United States, but does not include APO / FPO military address.
If you have any questions, please do not hesitate to contact customer service
Contact Us:
Email: service@thehikinggear.com